Direct Impact Logistics

NOW HIRING: GENERAL MANAGER – 3PL OPERATIONS.

Key Responsibilities:

• Oversee daily operations and manage owner-operators performing white-glove furniture deliveries.
• Manage independent contractors, drivers, and helpers while ensuring company expectations and performance standards are met.
• Oversee daily routing for the location, ensuring routes are properly planned, balanced, and optimized.
• Analyze route density, delivery locations, drive times, and stop sequences to maximize route profitability and efficiency.
• Ensure routes are optimized to reduce unnecessary mileage, drive time, and operational expenses while maximizing delivery productivity.
• Monitor route assignments, capacity, and daily operational performance.
• Ensure delivery teams have efficient routes that support on-time performance and customer satisfaction.
• Ensure all operational tasks and responsibilities are completed accurately and on time.

• Manage account billing, contractor settlements, and payment responsibilities.
• Maintain financial accountability for the operation, including monitoring revenue, expenses, and Profit & Loss (P&L).
• Identify opportunities to improve operational efficiency and financial performance.

• Recruit and onboard independent contractors to meet current and projected business needs.
• Maintain sufficient truck capacity to support assigned routes and client demand.
• Manage staffing needs and ensure adequate driver and helper coverage.

• Maintain a strong professional relationship with the client.
• Ensure consistent communication regarding daily operations, performance, and operational concerns.
• Address issues promptly and maintain accountability across all levels of the operation.

• Manage staff and ensure assigned responsibilities are completed.
• Demonstrate strong multitasking and organizational skills.
• Proficient in Google Sheets and Microsoft Excel.
• Ability to manage multiple phone calls, emails, and operational priorities simultaneously.

Schedule:

• Tuesday – Saturday.
• Mondays as needed based on business demands.
• Flexibility required to support daily operational needs.

Ideal Candidate:

• Previous experience in 3PL, final-mile logistics, furniture delivery, or transportation management preferred.
• Strong leadership and team management skills.
• Financial and P&L management experience.
• Experience managing independent contractors and owner-operators.
• Routing, route optimization, and delivery capacity planning experience.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced, performance-driven environment.